Refund policy

Last updated: 2 October 2026

This policy covers Steam keys bought on the GAMES.GG store. It applies together with our Terms of Service.

Refund while the key is hidden

Every key you buy stays hidden in your GAMES.GG library until you choose to reveal it. While a key is hidden you can cancel it yourself at any time from the order page: open the order, choose Refund to store credit and confirm. There is no time limit.

The full price you paid for that key is returned immediately as GAMES.GG store credit, in the currency of the order. Store credit does not expire and can be spent on any game in the store. We do not refund to the original card, wallet or other payment method.

Refunds are per key. If an order has several keys, you can refund the hidden ones and keep the rest.

Once a key is revealed

Revealing a key shows you the code and lets you activate it on Steam. By revealing a key you agree that the digital content is delivered to you immediately and that you lose the right to cancel the purchase. A revealed key cannot be refunded, exchanged or returned, whether or not you have activated it on Steam.

If a key does not work

Our keys come from distributors authorised by each publisher, so activation problems are rare. If a revealed key does not activate on Steam, contact us within 14 days of revealing it with your order reference and the exact Steam error message. We check the key with the distributor and send you a replacement first. If no replacement is available, we return the full price of that key as store credit.

We cannot help if the key was already activated on another Steam account, if it was activated in a region where the game is locked, or if the game was removed from Steam after your purchase.

Region restrictions

Each product page states whether a key is region-locked before you buy. A key that does not activate because it was used outside its stated region is not a faulty key and is not eligible for a replacement or refund.

Games+ membership

A Games+ membership started together with a store order is covered by the Games+ terms. When the games in such an order are refunded, the membership fee paid in that order is credited as store credit and your membership continues.

Chargebacks

Opening a chargeback or payment dispute for an order while a refund is available from the order page may lead to the suspension of your GAMES.GG account. Contact us first: we resolve most issues within one business day.

Contact

Email [email protected] with your order reference. We answer within one business day.